Dobies Jobs

Assistant Team Leader

Dobies are seeking an Assistant Team Leader to work in their busy contact centre. Reporting to the Head of Customer Care this is a new full-time position. The job holder will assist in the delivery of a high standard of customer care by providing admin and supervisory support to the contact centre team.

Key Tasks:
  • Providing supervisory cover for Team Leaders.
  • Supervising specific tasks.
  • Handling order line and customer calls when the lines are busy.
  • Resolving customer queries and complaints.
  • Verifying high value orders.
  • Ensuring adherence to company policies and procedures.
Work Experience
  • Experience of working in a busy office environment, ideally a contact centre.
  • Experience of handling and resolving customer queries and complaints.
  • Supervisory experience, desirable but not essential.
  • Experience of ordering online and finding way round a website.
  • Experience of organising and prioritising a demanding workload.
Knowledge
  • Some level of plant/gardening interest and knowledge would be desirable but not essential.
  • Knowledge of Word and Excel.
  • Understanding of social media and the importance of product/service reviews.
Skills
  • Strong inter personal skills with the ability to motivate and influence.
  • Effective communication skills – verbal and written.
  • Strong, accurate keyboard skills.
  • Ability to work under pressure.
  • Attention to detail.
  • Ability to follow and to give instructions.
Attitude
  • Positive, friendly and approachable.
  • Confident and mature manner.
  • Flexible.
  • Committed to delivering a high level of customer care.
  • Committed to the objectives and aims of the business.

Hours of work: 1950 inclusive of up to 9 weekend shifts.

Salary: £17,500k.

Six-month probationary period.

GPP pension scheme.

Free Life Assurance.

Free parking.

Staff Discount.

Please send an up to date CV and covering letter to:

Dawn Sylvester, HR Manager, Dobies Consumer Products Ltd, Woodview Road, Paignton, Devon, TQ4 7NG

dawn.sylvester@Dobies.co.uk

Closing date: Friday 26th January 2018

Field Sales Executive for London and the surrounding area.

Covering the following postcodes: BN, BR, CR, CT, DA, GU, KT, ME, RH, SE, SL, SM, SW, TN and TW

The Candidate

Calling on Independent Garden Centres, branches of Garden Centre Groups and some Independent Hardware/Gardening outlets, the successful candidate will be responsible for the achievement of monthly and annual targets by creative selling, business development, stock management, new account development and effective merchandising. The Sales Executive for this established area will join the existing team and be expected to forge strong and mutually beneficial relationships with the customer base, both new and existing; maintaining the Dobies enviable reputation for quality, innovation and customer service, whilst seeking to maximise all sales opportunities.

Attractive Salary, Commission, Bonus, Car and Benefits.

Dobies is a highly recognised consumer brand which has been in existence for over 200 years, making it one of the most established and respected companies in the UK. Dobies are a major player in the Seed and Garden Sundries market, enjoying excellent distribution amongst Garden Centres and Key DIY/Hardware outlets. Within the Sutton’s Sales Force the following opportunity has arisen within an established and high volume area.

The Role

Candidates should already have some experience of FMCG sales and sales techniques, and be able to demonstrate a good track record. Experience of selling within the Garden Centre market within these areas would be ideal but is by no means a pre- requisite. Personal qualities sought include:-

  • Highly effective communication skills.
  • Selling and Presentation skills.
  • Smart in appearance.
  • Personal skills/good at building relationships at all levels.
  • Educated preferably to at least A level standard.
  • IT skills/ability would also be required (Word/Excel/Outlook).

Ultimately, preference will be given to those who demonstrate an ambition to succeed and to further their careers in the short to medium term.

Ideal location - Maidstone/Guildford

Salary: Competitive.

Car Vauxhall Insignia or similar.

Bonus scheme.

Commission (un-capped – 2% of all ‘outright sale lines).

Ad hoc incentives.

Mobile phone / IPad.

Please send an up to date CV and covering letter to:

Dawn Sylvester, HR Manager, Dobies Consumer Products Ltd, Woodview Road, Paignton, Devon, TQ4 7NG

dawn.sylvester@Dobies.co.uk

Closing date: Friday 26nd January 2018

Customer Acquisition Manager

Dobies Seeds E-Commerce Department has a vacancy for an energetic, forward-thinking experienced Customer Acquisition Manager to join there expanding internet services team.

Reporting to the E - Commerce Manager, this exciting role will offer the successful individual the opportunity to develop a career in e-commerce in an increasing internet market.

The Role

The applicant will become an essential member of the e-commerce department working alongside their team to create and nurture 3rd party and affiliate relationships to promote the product portfolio, increase sales and ability to develop fresh ideas to fit with the requirements of the business. Tasked with developing and driving new online relationships for the website the Customer Acquisition Manager or “get ‘em to visit manager” will contribute to the success of the department and increased web sales. We will be looking for someone with the capability to drive the business forward, seeking opportunities where ever possible, who has a strong background and proven experience in account management.

This is a key exciting role for someone who has ambition, passion and drive within this ever-changing IT world. An obsession with analytics and an ability to argue the point in sound analytics is what we are truly looking for.

Key Responsibilities:

Responsible for the key resources to drive customers to the online buying experience with the establishment of key traffic-driving partnerships online to include Paid Search (PPC) and Search Engine Optimisation (SEO).

Online and offline to drive store to create awareness, promote seasonal buying opportunities and merchandise multi-channel prospects.

The ability and knowledge to choose and recommend selected affiliates and utilisation of Social Media and Social Media Engagement.

PPC
  • Analysis of campaigns
  • Budgets
Affiliates
  • Identify, recruit and develop affiliate relationships
  • Drive incentives to meet KPIs
  • Communication with partners
  • Accountability for all affiliate budgets, admin and delivery of campaigns
  • Analyse and evaluate campaigns
  • Liaise with stakeholders at all levels to communicate on results
  • Deal effectively with sites and other 3rd party avenues
Ebay and Amazon
  • Setting up of product feeds
  • Reporting
Metrics
  • Unique visitors
  • Uniques by source eg number from partnerships/ number from search and number from Social Media
  • Cost of paid search and customer acquisition
  • Click through rates on advertising
  • Tracked advertising click throughs to purchase consideration
Tools used
  • Google Adwords
  • Google Analytics
  • Monetate
  • SLI
  • Criteo
  • EAFusion
  • Webgains
  • Ebay
  • Amazon
Personal qualities
  • Confident and self-motivated
  • Creative and enthusiastic
  • Excellent organisation and project management skills
  • Excellent communication skills
  • Excellent attention to detail
  • Ability to work to tight deadlines whilst maintaining accuracy
  • Flexibility
  • Ability to work autonomously
  • To lead and be part of a team.

Hours of work: 1950 hours per annum, Monday to Friday, hours to be worked to suit the needs of the business.

Starting Salary circa £25,000 per annum.

Please send an up to date CV and covering letter to:

Dawn Sylvester, HR Manager, Dobies Consumer Products Ltd, Woodview Road, Paignton, Devon, TQ4 7NG

dawn.sylvester@Dobies.co.uk

Closing date: Friday 26th January 2018

Content Category Manager

Dobies E-Commerce Department has a vacancy for an energetic, forward-thinking experienced Content and Category Manager to join there expanding specialist e-commerce team.

Reporting to the Head of E-Commerce, this exciting role will offer the successful individual the opportunity to develop a career in retail e-commerce with a market leader. They will also be responsible for a small sub-team of equally creative and enthusiastic team members.

The Role

The successful applicant will be an essential member of the e-commerce department working alongside their team to create outstanding, online content. Promoting and developing core categories and manage the entire product portfolio across various brands.

Tasked with the continuing development and optimisation of the websites products the Category and Content Manager will contribute to the success of the department and increase web sales across all sites. The successful candidate will be responsible for managing the overall “look and feel” of the online offering.

This is a key and very exciting role for someone who has ambition, passion and drive within this ever-changing electronic world.

Dobies

Dobies is a business with a long heritage. Trading since 1806, we supply complete gardening ranges, plants, decorative items, outdoor furniture and leisure products. Dobies also looks after charity online stores for well-known organisations and has recently taken ownership of one of the largest online gift sites in the country.

Making history this year by winning Plant of The Year at the RHS Chelsea Flower Show you will be part of the future and growth of this £14m a year business.

Key Responsibilities:

Responsible for the look and feel of the entire site; constant quality control of imagery, content and design. The role will also oversee the product/content/editorial and photographic imagery and site merchandising.

Content
  • Research of content for new and existing products
  • Proof reading
  • Creation of product page
  • Creation of product descriptions
  • Creation of product category
  • Creation of product category descriptions
  • Creation of how to guides, Q&A, blogs and KB
  • Ensuring products are removed when indicated by product managers
  • Ensuring all products and promotions are allocated to correct category structure
  • Creation of Call to Actions
  • Creation of readers offers
  • Sound understanding of SEO and Analytics
  • Optimising the paths to better conversion
Product
  • Product analysis, including sales and purchase trends
  • New and exclusives
  • Core product range and category management
  • Themes and designs
  • Bestsellers and problem products
  • Offers board and offers codes update
  • Overall site merchandising
Video
  • Responsible for product/content/editorial and photographic imagery on the site
  • Constant quality of imagery.
Tools used
  • Dreamweaver
  • Photoshop
  • Illustrator
  • Power BI
  • Monetate
  • Criteo
  • SLI
  • Google Analytics
Personal qualities
  • Confident and self-motivated
  • Creative and enthusiastic
  • Excellent organisation and project management skills
  • Excellent communication skills
  • Excellent attention to detail
  • Ability to work to tight deadlines whilst maintaining accuracy
  • Flexibility
  • Ability to work autonomously
  • To lead and be part of a team.

Hours of work: 1950 hours per annum, Monday to Friday, hours to be worked to suit the needs of the business.

Starting Salary circa £25,000 per annum.

Please send an up to date CV and covering letter to:

Dawn Sylvester, HR Manager, Dobies Consumer Products Ltd, Woodview Road, Paignton, Devon, TQ4 7NG

dawn.sylvester@Dobies.co.uk

Closing date: Friday 26th January 2018

Last updated: 12 January 2018

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