Privacy/Cookies

What are cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At dobies.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on dobies.co.uk, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. To opt out of our cookies used for this online advertising click here and here

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our cookies policy

To make full use of the online shopping and personalised features on dobies.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from dobies.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below.



The data stored by these cookies can be seen only by the owners of this website and the company these cookies are generated by never show any confidential information.
Table 1 Main cookies we use.
Cookie name Cookie purpose
ShoppingBasket This cookie collects data to track the item(s) added within your shopping basket
SLI4_, SLI22__, SLI1__, SLIBeacon_, uid, _mvt These cookies enable the function of our search software, supplied by our business partner SLI. This software is used for search analytics, and to also improve the relevance of the search results for all customers.
__utma, __utmb, __utmc, __utmt, __utmz These cookies enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the owners of this website and the company these cookies are generated by never show any confidential information.
ASP.NET_SessionId This cookie allows our web servers to respond to your actions on the website such as "Add to basket" or browsing the website. The website wouldn't work for you without it.
RecentlyViewedProducts This cookie collects data to display all recently viewed products you have clicked on whilst visiting.
ShoppingBasket This cookie collects data to track the item(s) added within your shopping basket.
SecureCookieContainer This cookie collects data inside of a cookie container to ensure data is transmistted in a secure method.
__atuvc & __atuvs These cookies are associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. This is believed to be a new cookie from AddThis which is not yet documented, but has been categorised on the assumption it serves a similar purpose to other cookies set by the service

The data stored by these cookies can be seen only by the owners of this website and the company these cookies are generated by never show any confidential information.

Flash cookies (or Local Shared Objects)

On dobies.co.uk we may display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind though, that if you disable Flash cookies for dobies.co.uk you'll unable to access certain types of content on the site, such as videos.

 

dobies.co.uk 'share/social' tools

If you take the opportunity to 'share' dobies.co.uk content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

 

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org (opens in a new window/tab - this is an external website).

Third party cookies

When you visit dobies.co.uk you may notice some cookies that aren't related to Dobies. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on dobies.co.uk include:

Table 2 Third Party cookies we use.
Partner name What their cookies are used for
Criteo Cookie to identify if you have visited the store before and if so to show you personalised product selections as you browse.
Trustpilot Cookies used to provide a visual widget review of how we're rated by our customers.
Webgains Please visit http://www.webgains.com/public/privacy/webgains-cookies/ for further information.
CrazyEgg Cookie used to track mouse click behaviour which enables website owners to measure, review and improve website design and usability.

dobies.co.uk 'share' tools

If you take the opportunity to 'share' dobies.co.uk content with friends through social networks – such as Facebook or Twitter - you may be sent cookies from these websites. We do not control the setting of their cookies used, so please check the third-party websites for more information about their cookies and how to manage them.

 

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window/tab - this is an external website).

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type & version of web browser you're using to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome

1. Click on 'Tools' at the top of your browser window and select Options

2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button

3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 8, 9, 10, 11 & Edge

1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab

2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser

3. Settings above Medium will disable cookies

4. If you are using IE9, click ALT-X, then Internet Options and find the 'Privacy' tab from there.

Mozilla Firefox

1. Click on 'Tools' at the top of your browser window and select Options

2. Then select the Privacy icon

3. Click on Cookies, then select 'allow sites to set cookies'

Safari

1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option

2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'

3. Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer on OSX

1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options

2. Scroll down until you see 'Cookies' under Receiving Files

3. Select the 'Never Ask' option

Safari on OSX

1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option

2. Click on 'Security' then 'Accept cookies'

3. Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option

2. Scroll down until you see cookies under 'Privacy & Security'

3. Select 'Enable cookies for the originating web site only'

Opera

1. Click on 'Menu' at the top of your browser window and select 'Settings'

2. Then select 'Preferences', select the 'Advanced' tab

3. Then select 'Accept cookies' option

All other browsers

Please consult your documentation or online help files.

Maintaining a secure experience on the internet.

We recommend that you keep your internet browsers updated at all times so regularly check for any updates available and install where applicable.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org (opens in a new window/tab - this is an external website).

Privacy and Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.

DOBIES is a trading name of Suttons Consumer Products Ltd., Registered Office: Woodview Road, Paignton, Devon TQ4 7NG. Registered in England and Wales No. 284448. VAT No 158 9318 27. Dobies are registered data users, whose entries in the Data Production Register contain descriptions of the sources, uses and disclosures of personal data held.

Suttons Consumer Products Limited will hold your information for the purpose of administering your account and marketing. We may share the information within our group. If you do not wish to receive marketing information from Dobies or other Suttons Consumer Products Group brands, please contact us.

Last updated: 14th September 2016

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